TATI CHIBUKHCHYAN

tatachib@gmail.com ｜North York, Toronto, ON

IG:  @tatevik_stylist

Professional Summary

Ambitious and team-motivated. Meticulously organized and proficient in time management while offering professional and courteous customer service.

Languages

    Fluent: English, Ukrainian, Russian, Armenian.

Skills

  •         Strong communication skills
  •         Accurate and detailed
  •         Computer skills (MS Office, Excel)
  •         Positive attitude
  •         Responsible and well-organized
  •         Creative problem solver

Work History

Frontline Advisor (06/2019-Present)

Civello Salon & Spa Uptown – Toronto, Canada 

  •         Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
  •         Book and confirm appointments via phone and email
  •         Process transactions (cash and credit cards) and issue receipts
  •         Offer beverages and chat with clients who are in the waiting area
  •         Welcome walk-ins, answer questions about services and schedule appointments based on availability
  •         Inform clients about new services and promotions
  •         Cross-sell services and products when appropriate

Social Media Manager (12/2017-Present)

Image Studio Kompliment – Zaporizhzhya, Ukraine

@imagekompliment – Instagram 

  •         Created creative content for Instagram and Facebook
  •         Managed all the bookings for different events
  •         Promoted content through social advertising
  •         Completed conversations with potential and current clients

Beauty Salon Receptionist (09/2017 – 05/2018)

S Beauty – Zaporizhzhya, Ukraine

  •         Showed excellent listening skills with the ability to acknowledge the issue; displayed empathy and concern over their problem
  •         Made changes and confirmed reservations
  •         Communicated all customer needs and issues to management and staff via e-mail and face-to-face interactions

Make-up Artist (05/2017 – 08/2018)

Image Studio Kompliment – Zaporizhzhya, Ukraine

  •         Worked in a team environment
  •         Certified in fashion, event, ballroom, evening, classic, nude, wedding make-up
  •         Certified in brows art

Beauty Boutique Expert (11/2018 – 01/2019)

  •         Promoted sales of beauty products; provided information on new or existing products and services; conducts demonstrations
  •         Promoted sales through encouraging customers to participate in the PC Optimum program
  •         Introduced and promoted Assisted Selling to customers
  •         Promoted a positive environment for customers and coworkers
  •         Provided customer service, consultations, demonstrations, etc. (ie. make-up applications, skin care consultations, and fragrance demonstrations)

Customer Service Representative (05/2018 – 08/2018)

Platinum Bank – Zaporizhzhya, Ukraine

  •         Answered average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information
  •         Greeted numerous visitors, including VIPs and vendors
  •         Routinely answered customer questions regarding plans, products, and pricing
  •         Built long-term customer relationships and advised customers on purchases and promotions
  •         Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  •         Helped drive sales goals and achieve monthly quotas

Sales Associate  (04/2017 – 09/2017)

Colins Ltd. – Zaporizhzhya, Ukraine

  •         Consistently treated all customers and employees with respect and contributed to a positive work environment.
  •         Promoted loyalty by educating customers about our loyalty programs.
  •         Engaged with customers to drive sales and service using suggestive selling.
  •         Supported sales floor, fitting room, cash wrap, back of house, as required.
  •         Maintained a neat, clean and organized work center.
  •         Handled all customer interactions and potential issues turns courteously and professionally.

Education

Seneca College – Markham, ON

Ontario College Diploma: Services Marketing – Tourism Global Business (2018-20)

  •         Key Courses: Service Leadership, Services Management, Career Strategies, Sales and Relationships Management

Qualifications

  •         AODA certificate
  •         Guest Service Gold Certification